After the initial letter of complaint and reply, the Mexicana representative and I exchanged a couple more emails. I explained how my interest was not receiving the reimbursement at all, but the fact that I understood that was not their policy for a couple of different reasons and I was concerned that an employee would commit to something contrary ( Read more... )

I’m not big on writing complaint letters to Customer Service reps when I am mistreated or when service is just plain shoddy. I am pretty understanding about the fact that one employee of a company is not an accurate representation of all that the company actually stands for. However, after my experience this past weekend, I decided to not only ( Read more... )